Please arrive 15 minutes prior to your appointment so that we may start your service on time or even early. A late arrival may require a reduced appointment time, at the scheduled price, with respect to the clients that are scheduled after you.
Cancellation/Rescheduling Policy: Upon processing your massage appointment, we ask that appointments be guaranteed against late cancellation or rescheduling with a major credit card. Please provide at least 24 hours notice if you need to reschedule a treatment; 48 hours notice is required to cancel or reschedule groups of three services. Late cancellations will be charged 50% of treatments scheduled. “No-shows” will be charged 100% of treatments scheduled. The spa needs to pay its therapists even if a client is a “no-show”. This policy allows us to retain great therapists.
Gratuities: Your spa treatment fees do not include gratuities. Customary cash gratuity for each service provider is 15 to 20 percent. Please leave any gratuities with your therapist after the service.
Pregnancy or Medical Conditions: Be sure to mention any medical information when you book an appointment. Certain treatments may not be advisable for you.
This is a Professional Spa Establishment: Our trained staff are here solely to help improve your wellness and relaxation. If a therapist ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately and direct you to the Business Owners.
** Massages must be scheduled during operating hours (9 AM – 9 PM) and are based on the availability of our massage therapists.